Our properties are designed to offer more than a place to stay. Guests can personalize their time with thoughtfully arranging dining, wellness, celebrations, lake experiences, and private services, all coordinated around their preferences. We also prioritize ensuring our guests feel truly cared for. You have options for your time away and we want to make sure our guest know their time with us is valued and protected.

Before arrival, our team will connect with you to learn about your plans, interests, celebrations, and preferences. From there, we can recommend and coordinate enhancements that feel natural for your stay.

Not at all. You are welcome to simply enjoy the property privately, or allow us to thoughtfully layer in as much or as little as you would like. This is your cherished time and we will meet you where you are.

Absolutely. We intentionally tailor experiences to guests staying with us, whether this a quiet couple’ escape, a family gathering, a ladies’ weekend, executive retreat, or celebration.

Children are very loved amongst The Vale Collection. One of our passions is ensuring our tiny guests are safe, entertained, and leave with memories they will tell their own children about.

Our team remains available to support your experience while also respecting your privacy. The goal is attentive service that is present when needed and beautifully unobtrusive when not. We do not have team members staying on site, but do have team members monitoring messages and calls around the clock.

The earlier we know what you are envisioning, the more thoughtfully we can plan. We recommend sharing special requests and experience preferences as early as possible. We will help guide you through this process with intentional, yet efficient pre-arrival calls. We also understand plans change! If you have last minute requests, we will move mountains to make it happen if at all possible.

Each property includes its own collection o amenities, which may include lake access, kayaks, paddle boards, fishing, wellness amenities, recreational spaces, a book library and game cabinet, outdoor gathering areas, baby gear, and more. Property specific details are outlined under “Our Collection”.

Most definitely. Our goal is for families and groups to come together safely and comfortably. Each property is equipped with at least one adjustable bed, walk in shower, step free entry though the front door, recliner, and multiple safety handrails. We want our guests to feel confident when traveling to our properties and be able to relax and enjoy knowing their safety is our top priority.

A 50% initial reservation payment secures your stay, with the remaining accommodation balance due 60 days prior to arrival.

Once your reservation is confirmed, our team will work with you to thoughtfully plan any experiences or enhancements you would like to add. Confirmed enhancements and applicable gratuity are typically paid 14 days before arrival, while any additional requests made during your stay may simply be added to your guest account and settled at departure.

We understand that plans sometimes change and will always do our best to accomodate you. Reservations may be moved once, subject to availability, when requested more than 60 days before arrival with any difference in accommodation rates applied. Cancellation terms vary based on how far in advance you cancel, and any nonrefundable costs already incurred for personalized enhancements or third-party services will remain the guest’s responsibility.

We will always try to work thoughtfully with you to find the most gracious solution while also protecting the commitments made for your reserved dates.

Working with us should feel like the easiest-and most exciting- part of your stay. We genuinely love creating beautiful experiences for people, and our default answer is almost always YES! If it’s possible, thoughtful, safe, and within our ability to make happen, we’re going to do everything we can to make it happen. Big idea, tiny detail, unusual request, last-minute thought- ask us. We want you to feel completely comfortable dreaming a little bigger because you know there is a team behind you that is genuinely excited to bring it to life.

Just as important as what we create is how we care for you along the way. We communicate clearly, respond quickly, follow through on what we promise, and pay attention to the details so you don’t have to. There are real, kind, happy people behind The Vale Collection who truly love hospitality and believe caring for others is a privilege. Our hope is that from your very first conversation with us, you feel less like a reservation on a calendar and more like someone we simply cannot wait to welcome.

However you prefer to communicate, we’re happy to meet you there. You can reach us by phone, text, email, our Contact Us from, or through the Reserve Your Stay form on our website. Once we connect, we’re happy to continue communicating in whatever way feels easiest and most natural for you throughout the planning process and your stay.

Pre-arrival meetings and strategic planning sessions are held via Zoom, allowing us to connect personally, collaborate easily, and thoughtfully prepare every detail before you arrive.

Our email address is inquire@thevalecollection.com and our phone and text number is 931-567-0216.

We can’t wait to hear from you!